SHINY FREQUENTLY ASKED QUESTIONS
Standard cleaning includes general maintenance tasks like dusting, vacuuming, mopping, and cleaning bathrooms and kitchen surfaces. Deep cleaning includes all of that plus detailed work such as baseboards, inside windows, blinds, and more.
No, as long as we have access to the property. Many clients provide a door code or hide a key in a safe spot.
We ask that you pick up personal items from floors and counters. This allows our team to clean all areas thoroughly.
Yes, we use safe and non-toxic cleaning products. If you have specific allergies or sensitivities, let us know in advance.
We require a 20% deposit to secure your appointment. This deposit is non-refundable in case of cancellation. However, if you notify us at least 24 hours in advance, your deposit may be applied to a future rescheduled appointment.
Your satisfaction is very important to us. If something was missed, let us know within 24 hours and we’ll make it right. We do not offer refunds, but we will gladly return to correct the issue.
We accept cash, Zelle, and other electronic payment methods. A 20% deposit is required to secure your appointment.
If our team observes any item that appears to be broken or damaged before cleaning, we will notify you immediately upon discovery.
The 20% deposit secures your appointment and helps us avoid last-minute cancellations that disrupt our schedule. It also allows us to assign a cleaning team and reserve your time with priority.
