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What is included in a standard cleaning vs. a deep cleaning?Standard cleaning includes general maintenance tasks like dusting, vacuuming, mopping, and cleaning bathrooms and kitchen surfaces. Deep cleaning includes all of that plus detailed work such as baseboards, inside windows, blinds, and more.
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Do I need to be home during the cleaning?No, as long as we have access to the property. Many clients provide a door code or hide a key in a safe spot.
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How should I prepare before my cleaning appointment?We ask that you pick up personal items from floors and counters. This allows our team to clean all areas thoroughly.
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Are your products safe for children and pets?Yes, we use safe and non-toxic cleaning products. If you have specific allergies or sensitivities, let us know in advance.
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What if I need to cancel or reschedule?We require a 20% deposit to secure your appointment. This deposit is non-refundable in case of cancellation. However, if you notify us at least 24 hours in advance, your deposit may be applied to a future rescheduled appointment.
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What happens if I'm not satisfied with the cleaning?Your satisfaction is very important to us. If something was missed, let us know within 24 hours and we’ll make it right. We do not offer refunds, but we will gladly return to correct the issue.
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How can I pay for the service?We accept cash, Zelle, and other electronic payment methods. A 20% deposit is required to secure your appointment.
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What if something is already broken or damaged in my home?If our team observes any item that appears to be broken or damaged before cleaning, we will notify you immediately upon discovery.
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Why do I need to pay a 20% deposit to book?The 20% deposit secures your appointment and helps us avoid last-minute cancellations that disrupt our schedule. It also allows us to assign a cleaning team and reserve your time with priority.
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